The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.

Our membership community comprises businesses of all sizes - multichannel and pureplay, SME and multinational, as well as suppliers to the industry. We support retailers through a range of activities including market tracking and intelligence, benchmarking, best practice events and policy work.

Want to find our more? Register your interest about IMRG.

Latest news: We now track conversion rates for the Electricals sector. IMRG members can learn more by downloading the IMRG Capgemini e-Retail Sales Index here.

Make sure you sign up for the final #IMRGConnect event of 2014, held at the ILEC Centre, London, on 17 September 2014. Whether you want to find out the latest on international trading or advice on how to realise the potential of cross-border e-commerce, this one day conference will help clarify all your questions. To find out more and register your interest click here.  


IMRG eCommerce Network


IMRG host a busy programme of events throughout the year, from day-long conferences for hundreds of attendees to focused seminars and retailer-only roundtables. more

Indexes & Data

Keep up with online retail trends and developments on a monthly basis with our range of tracking Indexes. more

Reports & Learning

We produce a range of custom reports using our unique market intelligence, focusing on key areas of e-commerce such as supply chain, policy, social media, cross-border expansion and many more. more

What's the Latest

Top 10 Tips to Treat Abandoned Shopping Basket Syndrome
09 July 2014
Content, technology and e-commerce solutions provider Lumina Datamatics offer tips on how to treat w…

A Tale of Two City Centres - Executive Summary
07 July 2014
The worst of times for the High Street, the best of times for consumers, is this then just another t…

Tina Spooner takes a look at the rise of Click and Collect
02 July 2014
As John Lewis expects Click and Collect to outperform home deliveries this Christmas, our Chief Info…

International online deliveries to double by 2017?
23 June 2014
The latest press release from IMRG and MetaPack.

Areas of Interest

The online retail industry is extremely complex; in order to succeed, retailers need to provide the kind of experience that both satisfies the existing expectations of their customers and keeps pace with changing trends and behaviours. This section partitions industry market intelligence and best practice into dedicated areas of interest.

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A Tale of Two Cities - Competition or Collaboration between E-commerce and the High Street?
04 July 2014
The worst of times for the High Street, the best of times for consumers, is this then just another t…
IMRG Connect July: Presentation from George Ioannou of Digital & Wise
04 July 2014
George Ioannou presents "Innovative Game Changers for Retail" - a presentation about the latest inte…
IMRG UK Consumer Home Delivery Review
08 May 2014
The IMRG UK Consumer Home Delivery Review is a study of online fulfilment requirements. As well as e…
Mobile and Email Marketing Trends
09 April 2014
IMRG's Chief Information Officer Tina Spooner looks at key trends in email marketing (members only).